Privacy Policy

Last updated: July 2026

Who we are

Brunner Court Dental & Implant Practice is a fully private dental practice located at 95 Witton Street, Northwich, Cheshire, CW9 5DR. We are the data controller responsible for the personal information you share with us through this website and through your dealings with the practice.

If you have any questions about this policy or how we handle your information, please contact us at 01606 44394 or write to us at the address above.

What information we collect

When you use our website or contact us, we may collect the following types of personal information:

Information you give us directly:

• Your name, email address, telephone number and postal address
• Information you submit through our contact or enquiry forms
• Information you provide when registering as a new patient
• Details you share when subscribing to our newsletter or email updates

Information we collect automatically:

• Your IP address and browser type
• Which pages you visit on our website and how long you spend on them
• The website that referred you to ours
• Technical information about your device and operating system

Information relating to transactions:

• Details of appointments you book or enquiries you make
• Payment and billing information where relevant to your treatment

How we use your information

We use the information we collect to:

• Respond to your enquiries and arrange appointments
• Manage your registration and patient records
• Send you appointment reminders and follow-up communications
• Send invoices and collect payments
• Improve the way our website works and the experience it provides
• Send you our newsletter or marketing communications about our treatments and offers, where you have agreed to receive them
• Comply with our legal and regulatory obligations as a dental practice registered with the Care Quality Commission and the General Dental Council

We will not share your personal information with third parties for direct marketing purposes without your explicit consent.

How we share your information

We may share your information with:

• Members of the Brunner Court clinical and administrative team, on a need-to-know basis
• Third-party service providers who help us run the practice and website, such as our practice management software, payment processors and email platforms, all of whom are bound by appropriate data protection obligations
• Regulatory bodies such as the Care Quality Commission, the General Dental Council or NHS Business Services Authority where we are legally required to do so
• Law enforcement or legal authorities where disclosure is required by law or necessary to protect our legal rights

We will never sell your personal information to any third party.

Cookies

Cookies are small text files placed on your device by a website when you visit it. They help websites remember your preferences and understand how you use them.

We use the following types of cookies:

Session cookies — these are temporary and are deleted when you close your browser. We use them to keep track of your journey through the site during a single visit.

Persistent cookies — these remain on your device until you delete them or they expire. We use them to recognise you when you return to the site.

Analytics cookies — we use Google Analytics to understand how visitors use our website. Google Analytics collects information about the pages you visit, how long you spend on them and how you arrived at the site. This data is aggregated and anonymous — it does not identify you personally. You can read Google’s privacy policy at google.com/privacypolicy.html.

Advertising cookies — some of our advertising partners may place cookies on your device to serve advertisements relevant to your previous visits to our website.

You can control and manage cookies through your browser settings. Most browsers allow you to block all cookies or block third-party cookies only. Please be aware that blocking all cookies may affect the way some parts of our website function.

How we protect your information

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access, including password-protected systems and encrypted connections where data is transmitted online.

That said, no data transmission over the internet can be guaranteed to be completely secure. While we do everything we can to protect your information, we cannot guarantee the absolute security of data sent to us electronically.

You are responsible for keeping any account details or passwords confidential. We will never ask you for your password.

How long we keep your information

We keep patient records for as long as required by law and by our regulatory obligations as a dental practice. For adult patients this is a minimum of ten years from the date of last treatment, in line with General Dental Council guidance. For children, records are kept until the patient reaches 25 years of age or for ten years from the date of last treatment, whichever is longer.

Website enquiry data and marketing preferences are reviewed and updated regularly. You can ask us to remove your information from our marketing lists at any time.

Your rights

Under UK data protection law, you have the following rights in relation to your personal information:

• Right of access — you can request a copy of the personal information we hold about you
• Right to rectification — you can ask us to correct any inaccurate or incomplete information
• Right to erasure — in certain circumstances you can ask us to delete your personal information
• Right to restrict processing — you can ask us to limit how we use your information in certain circumstances
• Right to object — you can object to us processing your information for marketing purposes at any time
• Right to data portability — you can request a copy of your information in a structured, commonly used format

To exercise any of these rights, please contact us in writing at 95 Witton Street, Northwich, CW9 5DR or by telephone on 01606 44394.

If you are not satisfied with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend that you read the privacy policy of any third-party website you visit.

Changes to this policy

We may update this privacy policy from time to time. When we do, we will post the updated version on this page with the revised date at the top. We encourage you to check this page periodically.

Where changes are significant, we may also notify you by email if we hold your contact details.

Contact us

If you have any questions about this privacy policy, or about how we collect or use your personal information, please contact us:

Brunner Court Dental & Implant Practice 95 Witton Street Northwich Cheshire CW9 5DR

Telephone: 01606 44394

Website: brunnercourtdentalpractice.co.uk