Cancellation & Missed Appointment Policy
Read the Cancellation & Missed Appointment Policy for Brunner Court Dental & Implant Practice in Northwich. How we collect, use and protect your personal information.
Last updated: January 2026
A note from the practice
We understand that life does not always go to plan and that sometimes appointments need to be moved at short notice. We will always do our best to accommodate you.
What we ask in return is as much notice as possible when you cannot make it. Every appointment at Brunner Court represents clinical time reserved specifically for you. When that time is lost without notice, it cannot be offered to another patient who may be in pain or waiting for care. That has a real impact on the people we look after.
The terms below set out what we ask of our patients and what happens when appointments are missed or cancelled at short notice.
Cancellations and rescheduling
If you need to cancel or rearrange an appointment, we ask for a minimum of 48 hours notice. This gives us enough time to offer the slot to another patient.
To cancel or rearrange, please call us on 01606 44394 as early as possible during opening hours. The earlier we hear from you, the better our chances of filling the appointment.
Late cancellation and missed appointment fees
If an appointment is cancelled with less than 48 hours notice, or if you do not attend without letting us know, a fee will be charged based on the clinical time lost.
Cancellation fee: £75 per half hour of clinical time
We understand that genuine emergencies happen and we will always take the circumstances into account. Where there is a valid reason, the fee may be reduced or waived at the discretion of the practice. Our aim is not to penalise patients in difficult situations, it is to protect the time of the clinical team and the patients who rely on it.
Deposit policy
From 2nd January 2025, deposits are required to confirm certain types of appointment. All deposits are deducted from your total treatment balance when you attend.
Appointment type | Deposit required |
New patient appointment (any length) | £20 |
Any appointment exceeding one hour (new and existing patients) | £100 |
Cosmetic and implant treatments | Calculated individually |
Refund policy Your deposit is fully refundable if you cancel or rearrange your appointment with at least 48 hours notice. If you cancel with less than 48 hours notice or do not attend, the deposit will be retained to cover the lost clinical time.
Why this matters
Missed appointments and late cancellations affect everyone at the practice — not just the team. They mean other patients waiting for treatment cannot be seen, delays build up in the schedule and clinical time that could be used for urgent care is lost.
We are committed to being fair with all our patients and this policy helps us do that. If you are running late or need to make a change, please just call us. We would always rather hear from you than have an empty chair.
Contact us
If you have any questions about this policy or need to cancel or rearrange an appointment, please get in touch as early as possible.
Telephone: 01606 44394
In person: 95 Witton Street, Northwich, Cheshire, CW9 5DR
Opening hours: Monday to Friday, 8.30am to 6.30pm